Effective Date: 28 February 2026
FastWeave aims to ensure customer satisfaction. This Refund Policy outlines the conditions under which returns and refunds are processed.
1. Eligibility for Returns
You may request a return if:
- The product is damaged
- The product is defective
- You received the wrong item
- The size delivered differs from your order
Return requests must be submitted within 7 days of delivery.
2. Non-Returnable Items
We do not accept returns for:
- Used or worn items
- Washed items
- Items damaged by customer misuse
- Clearance or final sale products
- Customized or personalized items
3. Return Process
To initiate a return:
- Email support@fastweave.com
- Provide your order number
- Include clear photos of the product
- Describe the issue
Our support team will review your request and provide return instructions if approved.
4. Return Shipping
If the return is due to our error, we may cover return shipping costs.
If the return is due to customer preference, return shipping may be the responsibility of the customer.
5. Refund Method
Approved refunds will be processed to the original payment method. Refund processing times may vary depending on your bank or payment provider.
6. Exchange Policy
Exchanges may be offered subject to stock availability. If the requested size or design is unavailable, a refund may be issued instead.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photographic proof. We will investigate and resolve the issue promptly.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If the issue persists, email support@fastweave.com.
9. Cancellation Policy
Orders may be canceled before they are processed or shipped. Once shipped, orders cannot be canceled and must follow the return process.
10. Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be posted with an updated effective date.
11. Contact Us
Email: support@fastweave.com
Website: https://fastweave.com/
